Partners in Care Concierge Volunteers

Partners in Care Concierge (PiCC): Partner


The role of a volunteer partner for PiCC  is to provide accompaniment for older adult clients who are attending a medical appointment in the community.  The goal is to allow the primarily older adult clients the ability to attend their appointments safely and independently (without family); as well as enabling them to feel supported and confident in their interaction with health care providers. Facilitating communication with medical staff is a key component of this program for the volunteer.

Required skills:

  • Nonjudgmental approach
  • Patient and tolerant demeanor
  • Compassion
  • Excellent verbal & written communication skills
  • Ability to maintain confidentiality
  • Minimum of a bachelor’s degree OR prior health care experience (ex: nurses, social workers, allied health professions, personal caregiving experience, etc.)
  • Ability to quickly establish rapport with an adult client.
  • Interest in geriatric health care issues
  • Knowledge of medical terminology beneficial, but not required.
  • Good organizational skills
  • Legible handwriting/printing

Responsibilities include:

  • PiCC volunteer training at JFS office
  • Obtaining PiCC paperwork for client & establishing phone contact prior to the actual appointment.
  • Meeting the client in their residence 30 minutes prior to transportation pick-up to complete the pre-visit paperwork.
  • Working within established boundaries, and not attempting to resolve the client’s problems.
  • Assisting client with simple personal tasks such as pushing a wheelchair; allowing client to hold hand or arm while ambulating; pushing portable oxygen tank, assistance entering/exiting JFS van; finding public restrooms; etc.
  • Accompanying client into examination room during assessments if client desires..
  • Taking legible and clear notes using PiCC forms during appointment.
  • Assisting client to make future appointments if requested.

For more information, or to get involved with PiCC, contact us at volunteer@jfsannarbor.org; 734-769-0209 or visit PiCC’s website.

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.