Partners in Care Concierge Program Coordinator

Job Posting

Position: Partners in Care Concierge Coordinator
Department: Clinical & Community Services
Reports to: Community Services Manager
Application Process: Email resume and cover letter to Leah Zaas at leahz@jfsannarbor.org. No phone calls, please.


To coordinate the Partners in Care Concierge (PiCC) program for older adults and manage the corresponding grant requirements. The PiCC program is a medical appointment accompaniment program for older adults and disabled persons. This position will include case management, and resource advocacy to older adult clients and their families in order to maximize functioning and improve their quality of life. In addition, the Coordinator will manage all aspects of the recruitment, screening, and intervention aspects of a large-scale study that is being conducted to assess effectiveness.



• Maintain a caseload of PiCC clients; assesses client functioning to determine service needs; provide ongoing monitoring and reassessment of needs, collects and evaluates data for study.
• Recruit, manage, coordinate and oversee PiCC volunteers/partners. Specifically, ensure that the program has sufficient “partners” to be matched with clients and matching partners with clients as needed for appointments.
• Work closely with other key stakeholders (service providers, volunteers and data collectors) to coordinate entirety of program.
• Organize meetings for staff and externals. Establish self as lead contact person for all parties involved grants for PiCC.
• Advocates for clients with other service providers to ensure that service needs are met and that a supportive network is in place.
• Coordinate services with JFS’ Transportation and Community Resources Departments.
• Maintain professional and technical knowledge by attending agency in-service programs, educational workshops, reviewing professional publications and establishing personal networks.
• Promote JFS by ensuring an understanding of all programs and services available for clients.
• Provide clinical and crisis counseling as needed (at the level appropriate to degree and/or licensure).


Employment Qualifications
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum of a Bachelor’s degree in Social Work and 3 years’ experience working with the older adult population; LMSW preferred and will consider 2 years’ experience with older adults for a Master’s level candidate. Bilingual in Spanish desirable.